.event[data-v-47f28146]{font-size:.8rem;background:#f3f3f3;width:90%;margin:0 auto}.event.operator[data-v-47f28146]{background-color:#fdf4f5}.event.recipient[data-v-47f28146]{background-color:#eef6ff}@media (min-width:576px){.event[data-v-47f28146]{width:75%}}.message[data-v-5d1c380e]{word-break:break-word;word-wrap:break-word}.message.operator .card-header[data-v-5d1c380e]{background-color:#fdf4f5}.message.recipient .card-header[data-v-5d1c380e]{background-color:#eef6ff}[data-v-5d1c380e] .ticket-message img{max-width:100%!important;width:auto;height:auto;cursor:zoom-in}[data-v-5d1c380e] .ticket-message p{margin:0}.image-overlay[data-v-5d1c380e]{position:fixed;inset:0;background:rgba(0,0,0,.75);display:flex;align-items:center;justify-content:center;z-index:9999;cursor:zoom-out}.image-overlay img[data-v-5d1c380e]{max-width:90vw;max-height:90vh;box-shadow:0 0 25px rgba(0,0,0,.6);border-radius:4px}.image-zoom-enter-active[data-v-5d1c380e],.image-zoom-leave-active[data-v-5d1c380e]{transition:opacity .25s ease-out,transform .25s ease-out}.image-zoom-enter-from[data-v-5d1c380e],.image-zoom-leave-to[data-v-5d1c380e]{opacity:0;transform:scale(.9)}.quote-close-banner[data-v-5d1c380e]{margin:.25rem 0 .5rem;padding:.25rem .5rem;font-size:.85rem;font-style:italic;color:#6c757d;background:#f8f9fa;border:1px dashed rgba(0,0,0,.08);border-radius:0 .5rem .5rem 0;cursor:pointer}[data-v-5d1c380e] .ticket-message blockquote,[data-v-5d1c380e] .ticket-message div[style*=border-left],[data-v-5d1c380e] .ticket-message div[style*=border-top]{position:relative;margin:.25em 0;padding-left:.75em;border-left:4px solid rgba(0,0,0,.1)}[data-v-5d1c380e] .ticket-message:not(.show-quotes) blockquote,[data-v-5d1c380e] .ticket-message:not(.show-quotes) div[style*=border-left],[data-v-5d1c380e] .ticket-message:not(.show-quotes) div[style*=border-top]{cursor:pointer;max-height:44px;overflow:hidden;color:transparent;background:#fff}[data-v-5d1c380e] .ticket-message:not(.show-quotes) blockquote img,[data-v-5d1c380e] .ticket-message:not(.show-quotes) div[style*=border-left] img,[data-v-5d1c380e] .ticket-message:not(.show-quotes) div[style*=border-top] img{cursor:default}[data-v-5d1c380e] .ticket-message:not(.show-quotes) blockquote:before,[data-v-5d1c380e] .ticket-message:not(.show-quotes) div[style*=border-left]:before,[data-v-5d1c380e] .ticket-message:not(.show-quotes) div[style*=border-top]:before{content:"❝  Citazione nascosta — clicca per aprire";position:absolute;inset:0;display:flex;align-items:center;padding:.25em .5em;background:#fff;border:1px dashed rgba(0,0,0,.08);border-radius:0 .5em .5em 0;font-style:italic;font-size:.85em;line-height:1.2;color:#6c757d;pointer-events:none;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}[data-v-5d1c380e] .ticket-message:not(.show-quotes) blockquote{border-left-color:rgba(0,0,0,.15)}[data-v-5d1c380e] .ticket-message.show-quotes blockquote,[data-v-5d1c380e] .ticket-message.show-quotes div[style*=border-left],[data-v-5d1c380e] .ticket-message.show-quotes div[style*=border-top]{max-height:none;color:inherit;padding-top:2em;cursor:text}[data-v-5d1c380e] .ticket-message.show-quotes blockquote:before,[data-v-5d1c380e] .ticket-message.show-quotes div[style*=border-left]:before,[data-v-5d1c380e] .ticket-message.show-quotes div[style*=border-top]:before{content:none}[data-v-5d1c380e] .ticket-message.show-quotes blockquote:first-of-type:before,[data-v-5d1c380e] .ticket-message.show-quotes div[style*=border-left]:first-of-type:before,[data-v-5d1c380e] .ticket-message.show-quotes div[style*=border-top]:first-of-type:before{content:"❝ Citazioni aperte — clicca qui per chiudere";position:absolute;top:0;left:0;right:0;height:32px;display:flex;align-items:center;padding:.25em .5em;background:#f8f9fa;border-bottom:1px dashed rgba(0,0,0,.08);border-radius:0 .5em 0 0;font-style:italic;font-size:.8em;line-height:1.2;color:#6c757d;pointer-events:auto;cursor:pointer}[data-v-5d1c380e] .ticket-message:not(.show-quotes) div:has(div[style*=border-top])~div,[data-v-5d1c380e] .ticket-message:not(.show-quotes) div:has(div[style*=border-top])~p{max-height:0;overflow:hidden;margin:0!important;padding:0!important;border:0!important}.input-with-suggestions[data-v-613e7615]{position:relative;display:flex;flex:1 1 auto;min-width:0}.input-with-suggestions input[data-v-613e7615]{flex:1 1 auto;min-width:0}.suggestions-list[data-v-613e7615]{position:absolute;top:100%;left:0;right:0;background-color:#fff;border:1px solid #ccc;z-index:1000}.suggestions-list ul[data-v-613e7615]{list-style-type:none;margin:0;padding:0}.suggestions-list ul li[data-v-613e7615]{padding:8px;cursor:pointer}.suggestions-list ul li.focused[data-v-613e7615],.suggestions-list ul li[data-v-613e7615]:hover{background-color:#f0f0f0}.form-tags-container[data-v-14bab5d4]{display:flex;flex-direction:row;align-items:flex-start;padding:.5em;width:100%;height:-moz-max-content;height:max-content}.form-tags-container .form-tags[data-v-14bab5d4]{display:flex;flex-wrap:wrap;gap:4px;width:100%}.form-tags-container .form-tags .form-tag[data-v-14bab5d4]{flex:0 0 auto}.form-tags-container .form-tags .hidden-input[data-v-14bab5d4]{flex:1 0 8rem;width:auto;display:flex;align-items:center}.form-tags-container .form-tags .hidden-input[data-v-14bab5d4] input{flex:1 1 auto;min-width:0;border:none;outline:none}[data-v-4f314034] .quoted-message{display:none}[data-v-4f314034] .quoted-message.show-quotes{display:block}[data-v-4f314034] .quoted-message.show-quotes img{max-width:100%;height:auto}[data-v-4f314034] .b-form-tag-content{font-size:1rem}.sticky[data-v-a39392f0]{top:56px}@media (min-width:992px){.sticky[data-v-a39392f0]{top:var(--sticky-top)}}.chronicle .title[data-v-a39392f0]{display:block;background:red;padding:.7rem 2rem;border-radius:0;font-size:1.2rem}.chronicle .item-container:has(.item.operator)+.item-container:has(.item.operator) .middle-line[data-v-a39392f0],.chronicle .item-container:has(.item.recipient)+.item-container:has(.item.recipient) .middle-line[data-v-a39392f0]{display:none}.chronicle .item-container:first-child .middle-line[data-v-a39392f0],.chronicle .item-container:first-child .spacer.top[data-v-a39392f0],.chronicle .item-container:last-child .spacer.bottom[data-v-a39392f0]{display:none}.chronicle .item-container .middle-line[data-v-a39392f0],.chronicle .item-container .spacer[data-v-a39392f0]{transition:opacity .25s ease-in-out;border:1px dotted #ccc;margin:0 auto}.chronicle .item-container .middle-line[data-v-a39392f0]{border-style:dashed none none none;height:0;width:10%}@media (min-width:576px){.chronicle .item-container .middle-line[data-v-a39392f0]{width:15%}}@media (min-width:768px){.chronicle .item-container .middle-line[data-v-a39392f0]{width:25%}}.chronicle .item-container .spacer[data-v-a39392f0]{border-style:none dashed none none;width:0;height:20px}.chronicle .item-container .item[data-v-a39392f0]{width:90%}@media (min-width:576px){.chronicle .item-container .item[data-v-a39392f0]{width:85%}}@media (min-width:768px){.chronicle .item-container .item[data-v-a39392f0]{width:75%}}.chronicle .item-container .item.recipient[data-v-a39392f0]{margin-right:auto}.chronicle .item-container .item.operator[data-v-a39392f0]{margin-left:auto}.chronicle .item-container .item.popin-enter-active .spacer[data-v-a39392f0]{opacity:0}.card-header-sticky[data-v-a39392f0]{position:sticky;top:calc(var(--sticky-top) + 52px);z-index:5;text-align:center;background-color:#f7f7f7}#ticket-sidebar{position:sticky;height:calc(100vh - var(--sticky-top) - 50px - 2em);overflow-y:auto;z-index:9;top:calc(var(--sticky-top) + 52px)}#ticket-sidebar .ellipsis{display:flex!important;align-items:center!important}#ticket-sidebar .ellipsis .longtext{max-width:12rem;display:inline-block;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}#ticket-header{height:auto}@media (min-width:992px){#ticket-header{height:52px}}#app.employee #ticket-sidebar{top:170px}.answer-suggestion[data-v-1469b518],.faq-suggestion[data-v-c6fe8510]{padding:.5em;white-space:pre-wrap;background-color:rgba(0,0,0,.03);border-radius:5px;border:1px solid #dee2e6}[data-v-7e8eee0e] .modal-body{padding:0}[data-v-7e8eee0e] .modal-dialog{width:80%;max-width:1600px}.list[data-v-e8153404] .state{width:130px}.sentiment[data-v-e8153404]{display:inline-flex;align-items:center;flex-direction:column}